Privacy Policy

Last Updated: November 1, 2026

Medi Serve Health Care (“we,” “us,” or “our”) provides home nursing, caretaker and physiotherapy services in Lahore, Pakistan. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit https://mediservehealthcare.com.pk/ (the “Website”) or contact us about our services.

By using our Website, you agree to the practices described in this policy.

1. Information We Collect

Information you give us directly
When you fill out our contact form, call us, message us on WhatsApp or email us, you may provide:

Your name, phone number, email address and home address
The name, age and relationship of the patient (if you are enquiring for someone else)
Details of the care needed, such as the type of service, medical condition, or care requirements
Any other information you choose to include in your message

Information collected automatically
When you browse our Website, we may automatically collect:

IP address, browser type and version, device type and operating system
Pages visited, time spent on pages, and referring website
Cookies and similar technologies (see Section 5)

2. Sensitive Health Information

Our services involve health care, so you may share health-related details with us (for example, a patient’s condition, medications or post-surgery needs). We ask you to share only what is necessary for us to understand your care requirements. We treat all health-related information as confidential. We use it only to assess your needs, arrange suitable care and provide our services. Please do not send highly sensitive information, such as full medical records, through the Website contact form. Our team will tell you how to share such documents securely when needed.

3. How We Use Your Information

We use your information to:

Respond to your enquiries and service requests
Assess care needs and arrange nursing, caretaker or physiotherapy services
Schedule visits and communicate with you about appointments and follow-ups
Improve our Website, services and customer experience
Maintain the security of our Website and prevent fraud or misuse
Comply with applicable laws and regulations

We do not sell, rent or trade your personal information to third parties.

4. How We Share Your Information

We share your information only when necessary and only with:

Our healthcare staff (nurses, caretakers and physiotherapists) who need it to provide your care
Service providers that help us run the Website and our communications, such as web hosting, analytics, email and messaging services, who must keep your information confidential and use it only for the services they provide to us
Authorities or regulators, if required by law, court order or to protect rights, safety or property
Others with your consent, where you have given us permission

5. Cookies and Tracking Technologies

Our Website may use cookies, small text files stored on your device, to make the Website work properly, understand how visitors use it, and improve performance. We may use third-party tools such as Google Analytics, which may collect information about your use of the Website.

You can control or delete cookies through your browser settings. Disabling cookies may affect some Website features.

6. WhatsApp and Phone Communication

Our Website includes a “WhatsApp us” button and “Call Us Now” links. If you contact us this way, your information is handled by us as described in this policy, and also by the platform or carrier you use (for example, WhatsApp is governed by its own privacy policy). We recommend not sharing highly sensitive medical documents over messaging apps unless necessary.

7. Data Security

We take reasonable technical and organizational steps to protect your information against unauthorized access, loss, misuse or disclosure. These include limiting access to authorized personnel and using secure website practices. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We keep your information only as long as needed to respond to your enquiry, provide our services, meet legal or accounting obligations, and resolve disputes. When it is no longer needed, we delete it or anonymize it.

9. Your Rights and Choices

You may contact us at any time to:

Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information, subject to any legal obligations to retain it
Withdraw your consent to our use of your information
Opt out of marketing or promotional messages

To make a request, contact us using the details in Section 13. We may need to verify your identity before acting on your request.

10. Third-Party Links

Our Website may contain links to third-party websites or services, such as social media pages. We are not responsible for their privacy practices or content. Please review their privacy policies before sharing any information with them.

11. Children’s Privacy

Our Website is not directed at children under 18, and we do not knowingly collect personal information from them through the Website. If a parent or guardian contacts us about care for a child, we handle the information as described in this policy. If you believe a child has provided us information directly, please contact us so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date. We encourage you to review this page periodically.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Medi Serve Health Care
Address: 151 g 2ND FLOOR DHA PHASE 1 , Lahore, Pakistan
Email: [email protected]
Website: https://mediservehealthcare.com.pk/